HOW CAN HOMEKEEP
How do I book a cleaning?
All you have to do is fill out our secure booking form, select the time and date that you want us to clean your home. It’s as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email shortly.
What if I don't want to book online?
That’s ok if you don’t want to book online – please call us at 316-252-1158 or email us at email@example.com and leave your contact information and we will contact you as soon as possible.
What happens after I make a booking?
Once you have completed your online booking you will receive a confirmation email. This is to reassure you that your booking has gone through. You will receive an email reminder three days before your scheduled booking, to make sure you don’t forget!
How far in advance do I need to book?
We typically ask that all cleanings be scheduled 48 hours in advance, but if life gets in the way just give us a call and we’ll try our best to make it happen!
MANAGING YOUR ACCOUNT
How do I create a Homekeep account?
When you book a service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://homekeep.launch27.com/login/
How can I amend or cancel a booking?
It is simple to amend or cancel your booking, you login to your account at homekeep.launch27.com/login and make any changes you’d like. Please give us 24 hours notice if you wish to cancel your booking otherwise there is a $50 cancellation fee.
How can I make changes to my account?
If you need to update your card, address, or email info you can do so by logging into your account at homekeep.launch27.com/login.
TRUST AND SAFETY
When will you charge my card?
You provide us your credit card information at the time of booking, however, we do not charge your card until after the cleaning is completed.
Is Homekeep insured?
Yes, Homekeep is insured and our employees are required to have insurance. If you have further questions about our insurance policy please contact us.
Is my account information safe?
Yes! First, our booking form has it’s own layer of 256 bit security. Secondly, credit card transactions are processed by Stripe and are layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Can I trust my cleaner?
We know that inviting a stranger into your home can be scary, however all of our cleaners are rigorously interviewed and must pass a thorough background check. You can also check our social media reviews to see what others are saying about us.
How can I redeem a discount code?
It’s easy, all you need to do is include the code on the booking form when asked and the discount will be applied to your booking at the time of confirmation.
What is a referral code?
A referral code is almost similar to a discount code except it is automatically applied to your account when your friend books a service with us using that code.
Do I live too far to book?
At the time, Homekeep serves the Wichita metro area and surrounding areas.
What if my booking lands on a holiday?
In such case, we will ask if you want to reschedule at your earliest convenience.
How can I give feedback?
You can write your feedback on our social media pages or email us directly at firstname.lastname@example.org. We promise to act on any feedback you send us as we are a young company trying to improve so please do share any suggestions that you have on how we can improve.
What should I do before my cleaning?
In order to provide you with a high quality cleaning service, we ask you to take a few minutes before the cleaning to pick up personal clothing, toys and other household items. Homekeep is there to clean and not de-clutter and organize, the fewer items the cleaners have to move around the more they can concentrate in actual cleaning. Please remember that Homekeep is there to clean your home. If our cleaners can’t perform their duties because of extreme clutter, then we reserve the right to charge additional fees or cancel the booking.
What if I want something specific cleaned?
You can see the extras we offer in our pricing page. If you would like to request something different please contact us.
Do you move furniture while cleaning?
Our cleaners will not move anything bigger than 25 lbs. In many cases this means sofas, tables, and like items will not be moved. If you would like for us to clean under those items please have them moved before we come.
Is there anything you won't do?
For safety and insurance reasons, we will not clean any chemical waste, bodily fluids, human or pet feces, vomit, urine and or blood. If a toilet appears to be clogged we will not clean that bathroom and let you know of the problem. Our cleaners may not climb higher than a step stool, prepare meals, provide any pet or children related services, wet wiping light fixtures, washing/putting away dishes & plant care. Also, we cannot use our own vacuum cleaners if there is an insect infestation in your home. We reserve the right to decline a job if we feel that it poses a safety risk to our cleaners.
Do I need to be home?
No you don’t need to be home while we clean your house. If you would like to leave the key with a neighbor or somewhere secure then we can collect it. Just add instructions when you make your booking. On your first clean with Homekeep we do like you to be home so you can show us around your property and point out any areas that you would like us to focus on but we understand that isn’t always possible. If you are a recurring customer you can also leave your keys with your cleaner and we will keep them secure for your next clean.
What time will you arrive?
Our cleaners will always try to arrive on time for your clean, however please do allow 1 hour to take into account traffic and commute from other homes. We recommend if you need to leave your house for example by 11am that you book your clean for 10:00am to make sure the cleaners are there in plenty of time before you need to leave.
Who provides the supplies?
We do. If you have specific cleaners that you prefer to use on precious surfaces such as counter tops or floors just leave them out for your cleaner and they’ll substitute our normal products for yours.
What if I ony want certain areas cleaned?
If you would like to customize the cleaning to certain areas in your home please contact us so we can give you an estimate.
What is the difference between a regular, deep, and move in/out cleaning?
A deep cleaning is a service that takes a regular cleaning much further. Generally, it is recommended for first time customers or for homes that have not been professionally cleaned in the past month or so. A move in/out cleaning is a good option for empty homes. It allows us to get into the details and perform thorough cleanings without any furniture or obstacles in our way.
What if my home is smaller or bigger than the available options?
No problem. Please contact us to provide you with more information on how to go about this.
What is considered a room?
Every cleaning comes with one kitchen, living room, dining room, and one bathroom by default. If there are additional kitchens, living rooms, dining rooms, bedrooms, or bathrooms these should be added on our booking form. If your home has office or den areas that are large enough to fit a bed in, these will also need to be considered as extra bedrooms.
How long will it take to clean my home?
This varies from home to home. Not only does the size of the home affect the time it takes to clean, but also the condition. Please use the following table to get an idea of what it may take. The actual time it takes to clean your home may be shorter or longer.
1 Bed/1 Bath – 1 Hour
1 Bed/2 Bath – 1 Hour
2 Bed/1 Bath – 1.5 Hours
2 Bed/2Bath – 1.5 Hours
3 Bed/1 Bath – 2 Hours
3 Bed/2 Bath – 2 Hours
3 Bed/3 Bath – 2.5 Hours
3 Bed/4 Bath – 7 Hours
4 Bed/1 Bath – 3 Hours
4 Bed/2 Bath – 3 Hours
4 Bed/3 Bath – 3.5 Hours
4 Bed/4 Bath – 4 Hours